System Center 2012 Service Manager
new Interest in course

System Center 2012 Service Manager (SCSM1)

This course introduces participants to the deployment and management of System Center 2012 Service Manager from design and system requirements, installation and initial configuration, to use in the common practical scenarios. This course is intended for IT professionals, administrators andbusiness analysts who know and use the other's products of System Center 2012 family and need to extend their knowledge of SC 2012 Service Manager.

The course is included in the following category: Aplikační a serverové službySystem Center

Difficulty of the course: expert

Course duration: 3 days

Contents of the course:

  • History, evolution and licencing of System Center 2012 Service Manager
  • Applying ITIL and MOF to SC 2012 Service Manager
  • Planning SC 2012 Service Manager deployment
  • Installing and Configuring SC 2012 Service Manager
  • Managing Security
  • Connectors
  • Working with Incidents
  • Change Management and Activity Management
  • Release Management
  • Service Level Management
  • Managing the Data Warehouse
  • Reports

Expected knowledge:
Knowledge of TCP/IP networks and services as DNS
Administration of Windows Server Platform and AD DS
Administration of other System Center 2012 products (helpful but not required)
Information Technology Infrastructure Library (ITIL) or Microsoft Operations Framework (MOF) (helpful but not required)

Time schedule: 9:00 - 17:00


Course dates:

No dates are listed.