Supporting Windows 8.1
Interest in course

Supporting Windows 8.1 (MOC20688)

This course is primarily intended for the Enterprise Device Support Technician (EDST), who provide Tier 2 support to users running Windows desktops and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs are experienced IT Professionals who focus on a broad range of technical issues for Windows operating systems, devices, cloud services, applications, networking, and hardware support. Key responsibilities include resolving technical issues pertaining to Windows installation and migration, activation, performance, profiles, settings and device synchronization, local and remote network access, access to applications, access to data and printers, authentication, endpoint security and policy, operating system and data recovery.

The course is included in the following categories: Operační systémyWindows 8
Microsoft Official Course

Difficulty of the course: Advanced

Course duration: 5 days

Contents of the course:

  • Introduction to Troubleshooting Windows 8.1
  • Troubleshooting Computer Startup
  • Troubleshooting Hardware and Device Drivers
  • Remote Troubleshooting
  • Troubleshooting Network Connectivity Issues
  • Troubleshooting Group Policy
  • Troubleshooting User Settings
  • Troubleshooting Remote Connectivity
  • Troubleshooting Resource Access within a Domain
  • Configuring and Troubleshooting Resource Access for Non-Domain Joined Clients
  • Troubleshooting Applications
  • Maintaining Windows 8.1
  • Recovering Windows 8.1

Expected knowledge: Knowledge of networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS), Microsoft Active Directory Domain and Certificate Services. Windows Server 2008 R2 or Windows Server 2012 fundamentals. Understanding of Microsoft Windows Client essentials; for example, working knowledge of Windows XP, Windows Vista, Windows 7 and/or Windows 8. Microsoft Windows Client fundamentals; for example, working knowledge of Windows XP, Windows Vista, Windows 7 and/or Windows 8. Fundamentals of management and experience using the Microsoft Office 2013 system or the Microsoft Office 2010 system. Windows Automated Installation Kit (WAIK) components including Windows PE, Windows SIM, VAMT, ImageX, USMT, and DISM concepts and fundamentals.


Course dates:

06.08. 10.08.2018 Praha
25 450 CZK (without VAT)
06.08. 10.08.2018 Bratislava
990 EUR (without VAT)
13.08. 17.08.2018 Brno
25 450 CZK (without VAT)
03.09. 07.09.2018 Praha 25 450 CZK (without VAT) Order
03.09. 07.09.2018 Bratislava 990 EUR (without VAT) Order
10.09. 14.09.2018 Ostrava 25 450 CZK (without VAT) Order
10.09. 14.09.2018 Brno 25 450 CZK (without VAT) Order
17.09. 21.09.2018 Košice 990 EUR (without VAT) Order
01.10. 05.10.2018 Praha 25 450 CZK (without VAT) Order
01.10. 05.10.2018 Bratislava 990 EUR (without VAT) Order
08.10. 12.10.2018 Brno 25 450 CZK (without VAT) Order
22.10. 26.10.2018 Praha 25 450 CZK (without VAT) Order